First America
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Santa Ana,
CA
A member of The First American Corporation (NYSE: FAF) family of companies, First American Property and Casualty Insurance Company is backed by an insurance service leader with more than a century of experience. We specialize in four major types of property insurance: Homeowners, Dwelling Fire, Condominium, and Renter's. For more information, visit https://www.fapcig.com.
First American Specialty Insurance Company and First American Property & Casualty Insurance company is recruiting for a Customer Service Representative that can service up to 75 to 100 calls a day.
• Assist internal and external customers with requests and inquiries, resolving 1st and 2nd tier customer service calls.
• Completes and processes orders.
• Verifies contact information.
• Tracks orders as necessary for customers, runs various reports as requested.
• Maintains accounting of all orders in order to comply with customer delivery expectations.
• Records consistent problems areas.
Job Qualifications • An active Property/Fire & Casualty license required.
• Minimum of 2 years experience with Personal Lines Insurance.
• Bilingual Spanish is strongly preferred.
• Requires knowledge of the organization, products and/or services.
• Basic MS Office skills.
• 50 words per minute required.
• Good verbal and written skills.
• Strong interpersonal skills.
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Basic math skills.
• Ability to apply common sense, understanding and problem solving.
% of Travel Required None
NOTICE: Individual is responsible to adhere to First American Corporation’s and department’s compliance and information security policies, practices, and procedures, including the handling of systems and data, in the performance of the role.
Santa Ana, CA
Santa Ana, California
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