First America
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Van Nuys,
CA
A member of The First American Corporation (NYSE: FAF) family of companies, First American Home Buyers Protection has offered a wide range of affordable home warranty products and services to home sellers and agents since 1984. For more information, visit homewarranty.firstam.com.
The New Order department is responsible for:
• Processing web orders.
• Taking orders over the phone.
• Faxing out bills and confirmation letters.
• Requesting duplicate contracts.
• Updating information on policies.
• Reviewing duplicate orders.
• Requesting pro-rations and straight transfers.
• Fielding general questions from customers regarding contract details.
• Processing email orders.
• Preparing documentation for outgoing mail.
• Accepting and processing credit card information for premium payment.
To take an order, the New Order group:
• Enter address into the Falcon system to validate accuracy and format.
• Determines if the city and zip code are covered by First America.
• Enter the caller’s name and relationship to the property.
• Gather the required information to place that specific order including:
o Order type
o Property type
o Square footage
o Age of property
o Date of close
o Related parties
o Basic coverage
o Premiums
o Exclusions
o Process the order
o Confirmation/bill is faxed or emailed
Job Qualifications • High school diploma or equivalent required.
• Must be available to work M-F 9-6.
• Must be available for some Saturday overtime hours.
• Excellent organization and follow-up skills required in this multi-task oriented position
• Excellent oral and written communication skills
• Must be able to clearly and effectively communicate to customers and inside teams
• Demonstration of teamwork skills and initiative a must
• 2 years experience in data entry and customer service
• Basic knowledge of Microsoft Word and Excel
• At least 30 words per minute required.
• Strong interpersonal skills.
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Basic math skills.
• Ability to apply common sense, understanding and problem solving.
• Call center experience a plus.
• Knowledge of the Real Estate or mortgage industry a plus.
% of Travel Required None
NOTICE: Individual is responsible to adhere to First American Corporation’s and department’s compliance and information security policies, practices, and procedures, including the handling of systems and data, in the performance of the role.
Van Nuys, CA
Van Nuys, California
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