First America
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Citrus Heights,
CA
First American Title Insurance Company, the largest subsidiary of The First American Corporation (NYSE: FAF), traces its history to 1889. One of the largest title insurers in the nation, the company offers title services through its direct operations and an extensive network of agents throughout the United States and abroad. First American Title provides comprehensive title insurance coverage and professional services for purchases, construction, refinances, or equity loans. The company’s thorough searches, title clearance, and insurance help to produce clear property titles and enable the efficient transfer of real estate. For more information, visit www.firstam.com.
Responsible for selling products and services through networking and sales activities outside of the normal place of business. Maintaining existing customer base while generating new business. Up-selling and cross-selling abstract and title products as well as other industry related services available through the First American family of companies.
? Sells Title, Escrow, Credit Reporting, Flood Certifications, Appraisal and/or Data to residential mortgage lenders.
? Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources.
? Travels throughout assigned territory to call on regular and prospective customers to solicit orders by phone.
? Displays or demonstrates product, using samples or catalog, and emphasizes salable features.
? Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
? Prepares reports of business transactions and keeps expense accounts.
? Works with account managers to keep account activities and literature up to date.
? Coordinates customer training.
? Enters new customer data and other sales data for current customers into computer database.
? Investigates and resolves customer problems with deliveries.
? Attends trade shows.
Job Qualifications 3+ years sales experience in Title or Escrow
Ability to self-start and high energy level
? Ability to communicate and resolve interpersonal conflict
? Enthusiasm to and for customers
? Ability to demonstrate products and services ? Knowledge of Microsoft Office applications and escrow related software.
? Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
? Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
? Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
? Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
? Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
? Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
? Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
? Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
? Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
? Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
? Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Knowledge of Microsoft Officer applications, specifically PowerPoint.
% of Travel Required None
NOTICE: Individual is responsible to adhere to First American Corporation’s and department’s compliance and information security policies, practices, and procedures, including the handling of systems and data, in the performance of the role.
Citrus Heights, CA
Citrus Heights, California
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