First America
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Los Angeles,
CA
Manages assigned account(s) to increase market share, meet specific revenue and long-term strategic objectives and service clients. As primary interface to customer, represents company in developing comprehensive account plan strategy to identify key sales opportunities with existing and potential clients. Has primary responsibility for customer service, coordinating action plans with multiple internal and external entities. Job may have sales and business development role in addition to service role. Manages implementation activities and ongoing training to clients, based on strong knowledge of client business requirements and product knowledge. Expected to be product expert and communicate requirements to Product Management/Marketing for product enhancements.
? Develops long term strategic account plan.
? Builds and maintains relationships with the customer at all levels utilizing company management and other subject matter experts to ensure that company has high visibility with the account.
? Identifies new business opportunities and works with company management, business development, marketing and operations to prioritize and implement new business plans..
? Maintains cooperative working relationship with other business units and third parties for responses that are successful in maintaining client relationships and reputation.
? Responsible for coordinating training on our systems. Must be able to understand our software well enough to explain to all current and prospective accounts.
? Responsible for ensuring that all compliance issues are identified and communicated to client.
Job Qualifications Covers Los Angeles Territory.
3+ years related experience
? Excellent written and verbal communication skills.
? Strong knowledge of lending and banking industry.
? Knowledge of front end systems.
? Strong negotiation skills.
? Must be very detail oriented.
? Excellent training skills.
% of Travel Required None
Los Angeles, CA
Los Angeles, California
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